Cancellation policy

Cancellation rights:

You have the right to cancel this contract within fourteen days without giving any reason.

The deadline for cancellation is fourteen days from the date on which you or a third party appointed by you other than the carrier have/has taken possession of the final goods.

To exercise the right to cancel, you must notify us

Engelbert Strauss Ltd.
Unit 10
Ashburton Industrial Estate
HR9 7BW Ross-On-Wye
Phone: 01252 607855
Fax: 01252 607857
E-Mail: sales@strauss.co.uk

by means of a clear declaration (e.g. a letter sent by post, a fax or an email) of your decision to withdraw from this contract. You can use the attached sample cancellation form, although this is not mandatory.

To meet the cancellation deadline, it is sufficient for you to send the notification that you are exercising your cancellation right before the end of the cancellation period.

Consequences of cancellation:

If you cancel this contract, we shall reimburse you without undue delay for all payments that we have received from you, including delivery costs (with the exception of the additional costs arising from your choice of a type of delivery other than the cheapest standard delivery offered by us), and no later than within fourteen days of the date on which we receive notification of your cancellation of this contract.

We will use the same payment method for this reimbursement as you used for the initial transaction unless explicitly agreed otherwise with you; under no circumstances will you be charged any fees for this reimbursement.

We may withhold the reimbursement until the goods have been returned to us or until you have proven that you have returned the goods, whichever is earlier.

You must return the goods to us by mail or in person without undue delay and in any event no later than fourteen days from the date on which you notify us of the cancellation of this contract. The deadline will be met if you dispatch the goods before the end of the fourteen day period.

We will bear the costs for return shipments of goods, if you use the return label we give you for shipping within United Kingdom. Otherwise, you will be responsible for the return shipping costs.

You must only pay for any depreciation of the goods if this is due to handling of the goods that is not necessary in order to test the quality, characteristics and functioning of the goods.

Exceptions to cancellation rights:

The right of cancellation does not apply to contracts for the supply of goods which are not prefabricated and for the production of which individual selection or specification by the consumer is crucial, or which are clearly tailored to the personal needs of the consumer (e.g. emblems, embroidery, company logos, printing, etc.) and for contracts for the supply of sealed goods which are unsuitable for return for reasons of health or hygiene if their seal has been removed after delivery.

Sample cancellation form:

(If you wish to cancel the contract, please complete and return this form.)

• to
  Engelbert Strauss Ltd.
  Unit 10
  Ashburton Industrial Estate
  HR9 7BW Ross-On-Wye
  Phone: 01252 607855
  Fax: 01252 607857
  E-Mail: sales@strauss.co.uk
• I/We (*) hereby cancel the contract concluded by me/us (*) for the purchase of the following goods (*)/the provision of the following services (*)
• Ordered on (*)/received on (*)
• Name of consumer(s)
• Address of consumer(s)

(*) Delete as appropriate