Exchange - no problem at Strauss!

Hassle-free returns. Should you need to return any product to us, simply create your free returns label - it is that easy! In the unlikely event that an item does not meet your expectations you can exchange it within one month in its original condition.

The exchange process is quick and straightforward.
Please fill in the returns form included in the parcel. Have you already found an alternative product? Then please include it on the returns form.

Our returns process is to fully refund you for the items that you return, then we will create an exchange order for the new items. All exchange orders will receive free delivery. Once paid, the exchange order will be dispatched to you.

Return the goods via your local Post Office using the free returns label.
No printer? No problem. You can print your parcel return label at a Post Office or Customer Service Point.

Please ensure to obtain a proof of postage at time of posting.

Please note: Items made to special customer specifications or items personalised with customer details (embroidered or printed) are not exchangeable / refundable.